Refund and Returns Policy

Refund and Returns Policy

 

At Oliver Digital Store, your satisfaction is our top priority. We aim to provide high-quality products and exceptional service. If you are not entirely satisfied with your purchase, we’re here to help with a clear and fair refund and returns policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • The return request must be made within 14 days of receiving the item.

  • Certain items such as digital products, downloadable software, or customized goods are non-returnable unless they are defective.

2. Return Process

To initiate a return:

  1. Contact our support team at support@oliverdigital.store with your order number and reason for the return.

  2. We will review your request and provide return instructions.

  3. Ship the item back to us at the address provided.

  4. Once the item is received and inspected, we will notify you of the approval or rejection of your return.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

If your return is approved, we will initiate a refund to your original method of payment. Refunds are typically processed within 7–10 business days, but this may vary depending on your financial institution.

Please note:

  • Shipping charges are non-refundable.

  • Partial refunds may be granted for items that are returned damaged or missing parts for reasons not due to our error.

4. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or payment method again.

  • Then contact your credit card company or bank; it may take some time before your refund is officially posted.

  • If you’ve done all of this and still haven’t received your refund, please contact us at support@oliverdigital.store.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us at support@oliverdigital.store with your order number and details.

6. Non-Returnable/Non-Refundable Items

We do not accept returns or issue refunds for:

  • Downloadable digital content or e-products (unless defective or inaccessible).

  • Gift cards or promotional items.

  • Custom-built or personalized products.

  • Items returned after 14 days from delivery.

7. Damaged or Defective Products

If you receive a damaged or defective item, contact us immediately at support@oliverdigital.store with a description and photo of the issue. We will offer a replacement, store credit, or refund as appropriate.

8. Return Address

Returns should be sent to:

Oliver Digital Store
📍 211 Crown Street
Brooklyn, NY 11225
United States

Please do not send your purchase back without receiving authorization from our support team.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to reach out:

📧 Email: support@oliverdigital.store
📞 Phone: +1 347 235 1470
📍 Address: 211 Crown Street, Brooklyn, NY 11225

We value your business and are committed to ensuring that your experience with Oliver Digital Store is positive and transparent.

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